Licenses

Licenses are issued by orders, and a product's trial license by the product itself; there is no create-license form. What you work with day to day is each license's detail page, the operational surface for support. You reach it from the licenses panel of the order that issued it, from search (customer email, order number, license key), from the expiring-licenses report, or, for a trial license, from Trial devices on its product's page.

About keys

The license key is emailed to the customer when the order is created; the console never displays it. At rest, only a hash and an identification hint (the first and last groups) are stored. The hint is what the console shows, and it is enough to match a key a customer reads to you over the phone. If a key is lost, issue a fresh license through a new order. A product's trial key is the one exception: it ships inside your application, so it is public, and the product's page shows it in full (automatic trials).

A license's status is never typed in; it is derived (active, perpetual, past due, expired). The only status change an operator can make is the terminal Revoke action.

The license page

Each license's detail page shows its identity, customer, order (linked), validity window, and template behavior, along with the operational parts:

Seat occupancy - which device fingerprints hold activations, and, for floating licenses, the live lease state. Force-release frees a seat whose machine is dead or unreachable; the self-service path is deactivation, and force-release is the support-side equivalent. On a license with many devices, Show more loads the next page of them.
Offline activation panel - appears for licenses whose terms opt in: paste or upload the customer's activation-request.txt, mint the license, and email the resulting file back. The customer's side of the exchange is in the working-offline guide.
Revoke - the terminal action, kept in the danger zone. Revocation ends the license and propagates to devices through renewal and the revocation list (revocation guide). To reclaim a seat on a healthy license, use force-release instead.

The editable fields are deliberately few: customer email, order reference, product, validity dates, the per-license limits, and Allow virtual machines (a change applies from the next new device on). Everything else (status, counters, key material) is server-owned and read-only.

Trial licenses

A trial license is the license behind a product's trial key, the key you build into your application (automatic trials). Its page differs from other licenses' pages:

Product links back to the product. The trial's terms are the product's, and are edited there (trial support).
The license type says so, for example "Perpetual · Trial · 30 days per device".
Trial devices replaces the seat panel. It lists every device that started a trial, with the columns Device, State ("in trial", "ended", "released", or "converted"), Trial started, Trial ends, and Activations. Released devices, the ones that were deactivated, are listed when Show released devices is switched on; a released device keeps its trial end, and activating again resumes the same trial. Show more pages through a large license.
Extend… on a device's row adds 1 to 365 days to that device's current trial, an ended one included; the row then shows "+N days" next to the state. The device picks up the new end at its next contact with the service, at the latest when its current certificate expires.
Converted marks a machine that went on to activate a purchased license of the same product; the tooltip names that license (automatic trials).
There is no Force release, because releasing a trial device changes nothing: the device keeps its identity, and with it its trial end.

The trial license's Valid to date reads as the last day any trial may run; setting it (Edit) caps every running trial. Revoke stops all trials at once, as switching trials off on the product does (revocation).

In the license list (the console's /licenses/ page), a trial license reads Trial where other licenses show their customer, and an hourglass in the Devices column marks it, as a people icon marks a floating license.

Finding things

Search accepts customer emails, license keys, and channel-prefixed order numbers, the identifiers you're likely to have in a support email, and takes you to the license or its order. Demo-tier licenses are visibly marked; sandbox licenses live in the sandbox, not here.