Licenses

Licenses are issued by orders; there is no create-license form. What you work with day to day is each license's detail page, the operational surface for support. You reach it from the licenses panel of the order that issued it, from search (customer email, order number, license key), or from the expiring-licenses report.

About keys

The license key is emailed to the customer when the order is created; the console never displays it. At rest, only a hash and an identification hint (the first and last groups) are stored. The hint is what the console shows, and it is enough to match a key a customer reads to you over the phone. If a key is lost, issue a fresh license through a new order.

A license's status is never typed in; it is derived (active, perpetual, past due, expired). The only status change an operator can make is the terminal Revoke action.

The license page

Each license's detail page shows its identity, customer, order (linked), validity window, and template behavior, along with the operational parts:

• Seat occupancy - which device fingerprints hold activations, and, for floating licenses, the live lease state. Force-release frees a seat whose machine is dead or unreachable; the self-service path is deactivation, and force-release is the support-side equivalent.
• Offline activation panel - appears for licenses whose terms opt in: paste or upload the customer's activation-request.txt, mint the license, and email the resulting file back. The customer's side of the exchange is in the working-offline guide.
• Revoke - the terminal action, kept in the danger zone. Revocation ends the license and propagates to devices through renewal and the cached revocation list (revocation guide). To reclaim a seat on a healthy license, use force-release instead.

The editable fields are deliberately few: customer email, order reference, product, validity dates, and the per-license limits. Everything else (status, counters, key material) is server-owned and read-only.

Finding things

Search accepts customer emails, license keys, and channel-prefixed order numbers, the identifiers you're likely to have in a support email, and takes you to the license or its order. Demo-tier licenses are visibly marked; sandbox licenses live in the sandbox, not here.