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Contacting SoftActivate


Sales and Product Support

Product support and other questions: support@SoftActivate.com

Note: We usually respond to support questions within one bussiness day. But most of the time, we can provide a meaningful answer in just 1-2 hours. This includes week-ends ! You don't have to be our customer to ask us questions about our products. So if you need more information, please do not hesitate to contact us.

SoftActivate Licensing Support

For the SoftActivate Licensing service, use the contact form or the support email above - every message is read by an engineer. Response-time targets by plan (targets, not guarantees; a contractual SLA is available on the Enterprise plan):

  • Solo: community / best-effort email
  • Team: email, 2-business-day target
  • Business: priority email, 1-business-day target
  • Enterprise: dedicated support

When reporting a SoftActivate Licensing issue, please include your account email, the approximate time (with timezone), and - for SDK issues - the platform and SDK version. Getting-started material lives in the documentation.